Question 1

Why should I engage the services of an onshore VA rather than an offshore VA?

Accepted Answer

Choosing between a local virtual assistant and an offshore virtual assistant depends on various factors, and each option has its own set of benefits. These are just a few factors that influence the decision to utilise the services  of an onshore/local VA:

Time Zone and Communication:
   - Local Virtual Assistant: A local VA operates in the same or a similar time zone as you, making real-time communication more accessible and efficient. This can lead to quicker response times and better collaboration.

Cultural Understanding:
   - Local Virtual Assistant: A local VA is more likely to have a better understanding of the local culture and business practices, which can be crucial when working on context-specific tasks, whereas an offshore VA may have cultural differences that could impact communication and understanding of certain tasks.

Language Proficiency:
   - Language barriers are less likely to be an issue when working with a local VA, as a local virtual assistant is likely fluent in the primary language used in your region. With an offshore VA, language barriers may affect the clarity of communication which may potentially lead to misunderstanding and a delay in tasks being actioned.

Data Security and Compliance:
   - Depending on your location, working with a local VA may simplify compliance with data protection and privacy regulations. Offshore VA's are likely to operate under different legal frameworks. Working with a local VA may also provide a higher level of assurance regarding data security.

Despite the ever-increasing ability to work remotely, there are times when in-person meetings are beneficial and necessary:
   - If face-to-face meetings are essential, working with a local VA allows for easier scheduling of in-person meetings, which in-turn can aid in fostering a stronger working relationship.
   
Crisis Response and execution of Urgent Tasks:
   -  A local VA has the capacity to more readily respond to urgent tasks or crisis situations due to the shared time zone and proximity. When working with an offshore VA, delays in communication and response times may occur during critical situations.

Ultimately, the choice between a local and offshore virtual assistant depends on your specific needs, priorities, and the nature of the tasks involved. Each option has its own advantages, and the optimal choice will vary based on your unique personal and business circumstances.

Question 2

How can a Lifestyle & Business Concierge assist me?

Accepted Answer

Let me count the ways! 
 
As your extra pair of hands, you provide us with your to-do list and we will work with you to help streamline your life, removing the stress and overwhelm, enabling you to achieve a calm and organised lifestyle for you and your family, giving you back time to focus on the important things in your life.
 
We are the admin and logistical heartbeat behind all those items on your to-do list that you never quite get around to.
 
We also provide Virtual Assistant services supporting small businesses, allowing business owners to focus on their business while we work for your business. We work closely with businesses to determine ways in which we can add value to your business by enhancing client and staff experiences.

Question 3

How does a Lifestyle Concierge differ to a PA/EA?

Accepted Answer

A Lifestyle Concierge does not exist to challenge or remove the role of your PA; our mission is to support and enhance the role of your PA so their focus is dedicated to your daily business needs. Our Concierge Services are an extension of your PA, to provide you with additional support whilst working.

Question 4

Are incidental expenses covered in your rates?

Accepted Answer

The client is responsible for providing payment method upfront prior to any purchases being made.

Question 5

Will my credit card and other personal information remain private?

Accepted Answer

Your privacy is our priority. Your personal information is stored securely at all times to ensure your personal information remains confidential.